Symantec Corporation, also known as SYMC, is an American global computer security software corporation.
Symantec’s current lineup of products can be categorized into families, such as: Backup Software, Email Security Products, Code Signing Certificates, Risk Management Products, Data Loss Prevention Products, Encryption Products, Computer Protection Software, Mobile Security and Management Products, Storage Software, System Recovery and User Authentication Solutions.
Some of their most popular products include Backup Exec, NetBackup, Endpoint Protection, Whole Disk Encryption, Symantec SSL Products, Storage Foundation and of course, Norton. A complete list of their products can be found at: http://www.symantec.com/products-solutions/products/?inid=us_ps_flyout_prdts_allproducts/
Symantec was originally founded by Gary Hendrix in 1982. In 1984, it merged with C&E software which was headed by Gordon Eubanks and with Denise Coleman as a co-founder. The company’s headquarters is located in 350 Ellis Street, Mountain View, California, U.S.A.; and Steve Bennett serves as its current Chairman, President and CEO.
Among their first products was Q&A. It is described to be a dual purpose software system that was written by the founders themselves in the 1980’s. The Q&A system provided a database as well as a word processor.
It was in 1990 that Symantec merged with and acquired Peter Norton Computer, which was a company that developed different kinds of utilities for DOS. It was during the time of the merger that Symantec introduced its antivirus system called Symantec Antivirus for the Macintosh or SAM, and Symantec Utilities for the Macintosh, or SUM. Those products ended up being quite renowned in the MAC market, and the management decided to further penetrate the antivirus market. In a strategic movie to enter Microsoft, Symantec decided to use the Norton name to become what is now known as the Norton Antivirus. Norton Antivirus became one of Symantec’s most popular products and generated tremendous revenue for the company.
Norton Antivirus has become of the most popular antivirus systems for the past decade. Norton Antivirus 2013 has been released, and its reviews have been favorable.
PCmag.com (http://www.pcmag.com/article2/0,2817,2409388,00.asp) gave Norton Antivirus 2013 the top score in their malware removal test. It beat out all the other brands, and PCmag.com says that the multi-layered protection that Norton Antivirus 2013 gives blocks all attacks on their system. Needless to say, it’s a great choice.
CNet.com (http://download.cnet.com/Norton-AntiVirus-2013/3000-2239_4-10592477.html ) claims that although the new features aren’t exactly “world-shaking”, the interface has been designed to be more futuristic – it can easily work in touch screens and Windows 8. And aside from their traditional scans (quick scan, custom scan, full system scan), a scan for your FaceBook account for malicious links has now been added. The scan reports are more detailed as well.
Other user reviews from CNet.com say that it runs better than the 2012 version and that it “works amazingly good”. User reviews from amazon.com (http://www.amazon.com/Norton-Antivirus-2013-User-PC/dp/B008TND0PM ) have the same sentiments. One user claims that he has been a Norton user for several years, and the2013 version is just as great as the previous ones that he has used.
A consistent concern about this software, though, is the price. A user review from amazon.com (http://www.amazon.com/Norton-Antivirus-2013-User-PC/dp/B008TND0PM ) claims that the renewal of antivirus programs is almost just as costly as purchasing the newest version. And even though he prefers Norton to other brands, the price is still a factor to him.
Even though Norton Antivirus 2013’s features are competitive, some consumers that aren’t as well-versed in computers may be deceived to opt for cheaper alternatives.
Although Symantec Corporation is not BBB (Better Business Bureau) accredited, it is still one of the most reputable software companies around. It claims to be the “world leader in utility software for business and personal computing”, and was recently named to be one of the Top 100 Champions in the 2012 Small Business Influencer Awards.
Norton Products themselves have garnered several awards over the years. This includes PC Magazine’s Editors’ Choice Award, Computer Shopper: Shoppers’ Choice Award, and CNet Editors’ Choice Award, among others.
Symantec Corporation has an official website http://symantec.com/. According to Alexa.com, in over a span of one month, the website’s global traffic rank is at 1,304. Google Page Rank isn’t as detailed as Alexa.com’s, but it gave http://symantec.com/ an 8 out of 10 in terms of page rank.
The website itself is very updated and detailed. It provides complete information about the company and its products, and also offers the latest news about its company – including their recent awards, endeavors, and the like. But aside from its official website, the Symantec Corporation is also very present in social media, as it should be. It has a FaceBook Page, where as of October 22, 2012 they have 30, 509 likes; Twitter Page , where as of October 22, 2012 they have 27, 918 followers; and Google+ Account, where as of October 22, 2012 they have 1,088 friends. All of their accounts are well maintained and updated, just like their official website. They also stay interactive with their patrons, as the handlers of the accounts often respond to comments.
Being a computer security software corporation, it is only according that their website is just as secure. Norton itself has a site called http://safeweb.norton.com/ which checks the safety of a certain website. These are the results upon entering Symantec.com: http://safeweb.norton.com/report/show?url=symantec.com. And with the Google diagnostic test, these are the results that showed up: http://google.com/safebrowsing/diagnostic?site=http://symantec.com
Symantec’s most popular products are the Norton Products, such as the Norton 360, Norton Internet Security and Norton AntiVirus. There are still several variations to these products, but on an average, the basic ones go at about $50.00. Their prices are in fact higher compared to their competitors such as the McAfee AntiVirus (2012 version is at around $16.00) and Kaspersky Lab AntiVirus (2012 version is at around $20.00).
For shipping, a shipping request form has to be filled up. It can be found at ftp://ftp.symantec.com/public/english_us_canada/linked_files/other/Symantec_Shipping_Request_Form.pdf.
Symantec only has a certain list of countries on its site that they deliver products to, mostly in the Americas. Their rules for shipping are as follows: 1) Exclusive of the costs of shipping or handling to the place of delivery within the territory; 2) Exclusive of tax, VAT or duty of any kind which (where applicable) must be added to the price payable; and 3) You agree to pay VAT, taxes, shipping, or handling for the products as specified on the site when you submit your order.
Other than that, not much information about their shipping mechanics is stated on the website. They are more focused on selling through downloads rather than shipment. It is almost impossible to find reviews about their shipping, because most consumers opt to buy from sites such as ebay.com where they can get the same products for relatively lower prices
The Symantec website only allows credit cards as a payment method. They accept Amex, Discover, JCB, MasterCard and VISA. Along with your credit card details, the website will also ask you to create a Norton Account, which includes your billing address. They will also use as reference for your future purchases.
Norton has a return policy wherein they offer a money-back guarantee on most of their products if the customer is not satisfied for any reason. However, it states that “eligibility for a refund may depend on the type of product, subscription term, and duration since purchase, where it was purchased, etc… And shipping, handling, and other taxes are not refundable, except in certain states and countries where these items are refundable. In the event that you receive a refund for your purchase, you will have to uninstall the software and there is a possibility that the license may be disabled to prevent further use”. It is reiterated that their return policy is product specific.
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